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Your privacy is important to us and we shall take care to safeguard it. This policy should answer any concerns you may have regarding your privacy. However, if you do not understand this privacy policy or are under the age of 16 you should not participate in ShopandScan Receipts.

When and what information do we collect?

Some personal data is collected when you volunteer to join ShopandScan Receipts and when you complete questionnaires. In particular, Kantar Worldpanel may collect (you will be prompted for your consent) and hold details of your name, address, telephone number, and email address. For your information we have certain security measures in place to protect the loss, misuse, and alteration of the information that Kantar Worldpanel may collect.

We acknowledge and accept that some of you may not wish to provide certain requested information but we are still happy to have you participate in our research programmes and will do our best to win your trust.

Mobile app data

In order to participate in the ShopandScan Receipts panel you must install the ShopandScan mobile application developed for Kantar Worldpanel by our partner, Lumi Insight.

The app allows participants to submit data about their purchasing and participate in other surveys and research tasks. Your responses to the surveys may include personal information about you. When you submit data via the app it is stored on the Lumi Mobile system. Your personal information will be collected and used in accordance with this privacy policy and the Lumi Insight privacy policy.

When you register to participate or download the ShopandScan app you will be asked to also agree to the terms and conditions and privacy policy of Lumi Insight, available at the links below:

If you would like to discontinue participation you can disable the App at any time by following the steps below:

(a) On iPhone - press and hold the application until a cross appears in the left hand corner of the icon. Select the cross to delete the application.
(b) On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".

What do we do with your personal information?

We will publish summarised reports about ShopandScan Receipts research. These reports will never identify any individual panel member.

You consent to us using your personal data to provide you with correspondence or any communications relating to market research which may require your involvement.

In particular we need to share some of your personal information with BI (The Business Improvement Company) who fulfil supply of Rewards for each panel member. This information is kept in confidence and only used to establish and track the reward points you have earned and to enable them to deliver your selected Reward items.

By telling us about your purchasing habits you acknowledge and consent that any information that you provide and any other personal information disclosed by you with your consent, will be collected and used by Kantar Worldpanel only, for market research purposes on behalf of our clients, market research analysis, reports, internal administration, internal training and/or to fulfil our obligations to you. Any information you provide to us will be treated with care and respect and we will not mislead you in any way.

Who will we share your information with?

You consent to us sharing your personal data contained in the survey or questionnaire with other companies within the Kantar group. Please be assured we will not pass your personal details to a third party company without your prior consent. We may also be required to disclose your personal information by law or to any regulatory authority, including the Market Research Society.

Contacting us

Please notify us by email to if you have provided us with your personal details and if you:

(a) do not wish your personal data to be used in a manner described above (we should be grateful if you set out your specific objections to any use);
(b) wish to see the personal data we hold about you. Of course if the information is inaccurate, incomplete or irrelevant, we shall correct or delete it after discussing the matter with you.

Transferring information

You consent to us transferring your personal data to other companies in and out of the EEA only for the purposes mentioned above. We shall endeavour to ensure that your personal data is kept confidential and secure.

Any questions?

If you have any questions about this privacy policy please email


This privacy policy is governed and construed in accordance with English law.

We are Kantar Worldpanel, part of TNS UK Ltd. Our registered address is TNS UK Ltd, Westgate, London W5 1UA (company number 3073845).

Kantar Worldpanel and TNS are part of the Kantar Group. The Kantar Group is a wholly-owned subsidiary of WPP Group plc. For further information, please visit

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